Frequently Asked Questions

Step 1:

Select the appropriate service category and the corresponding sub-category.

Step 2:

Read and accept the Terms and Conditions, then click the "Proceed" button to continue.

Step 3:

Fill in the required user details and upload the relevant documents on the designated page. After uploading the documents, click the "Submit" button.
Note:The uploaded document must contain both pages combined into a single file.

Step 4:

If you already have an account on elocker.store (DigiLocker Authorized By Government of India), you can proceed directly with Google Sign-In and skip the next step. If you do not have an account, you must complete the registration process based on whether you are an individual or an agency.

Step 5:

Please follow the registration instructions below:

1. Click on the "Register" button if you are a new user.
2. Choose the appropriate user type: Individual or Agency.
3. If registering as an Individual, complete the DigiLocker verification process.
4. Once the DigiLocker verification is successfully completed, your account will be activated, and you will be able to sign in using your Google account.
5. If registering as an Agency, provide your details including Name, Gmail address, and Phone Number.
6. After completing the registration, an activation email will be sent to your registered email address. Once your account is activated, you may proceed with Google Sign-In.

Step 6:

After completing the Google Sign-In, the system will redirect you to the billing information page. Enter your details such as name, address, city, country, and state. Click the "Save" button to store the information, and then click "Proceed to Checkout".
Note: Ensure you click "Save" before proceeding to checkout.

Step 7:

Once billing information is submitted, you will be redirected to the payment page.

1. Click "Online Payment" to be redirected to the payment gateway. Available options are Razorpay and SBIePay.
2. After selecting a payment gateway, you will be redirected to the respective banking system to complete the transaction.
3. Payment methods include: Debit/Credit Card, SBI Corporate Credit Card, Internet Banking, UPI, and Digital Wallets.
4. Once a payment method is selected, complete the payment to proceed.
5. Upon successful payment, you will be redirected to the confirmation page.

Step 8:

After successful payment, the system will redirect you to the confirmation page. Here, you can download the receipt, and a confirmation email will be sent to your registered email address used during Google Sign-In.

The verification turn-around-time is dependent on the Institution’s personnel. You are requested to contact the institution regarding the verification completion duration. Please note that holidays and examination schedules may delay the verification.

Users can complete their payment using the following options:

1. Two payment gateways are available: Razorpay and SBIePay.
2. Upon selecting a payment gateway, the user will be redirected to the respective banking system to proceed with the payment.
3. Available payment methods include:

• Debit/Credit Card
• SBI Corporate Credit Card
• Internet Banking
• UPI
• Digital Wallets

Once the payment method is selected, the user must complete the transaction to process the raised request.

No. Users cannot cancel after the verification request is completed.

You will receive the verification result to the Digital Locker selected by you during the verification request process.

Please check the terms and conditions of the Digital Locker which you have selected prior to raising a verification request.